PRIVACY POLICY
Version: 2.0.1
Effective date: June 15th, 2022
What’s new in this version:
we’ve made more clear how you can delete your account and collected data
we’ve updated the list of service providers
First Class Media B.V. ("us", "we", or "our") operates the "Message from Santa" mobile application and website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Definitions
Service
Service means the "Message from Santa" service operated by First Class Media B.V., consisting of a mobile app and website.
App
App means the "Message from Santa" mobile application operated by First Class Media B.V.
Website
Website means the “Message from Santa” website on www.messagefromsanta.com, operated by First Class Media B.V.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
We collect several different types of information for various purposes to provide and improve our Service to you:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name
Cookies and Usage Data
In order to provide certain interactive and personalized features, such as audio and video messages, we may ask you provide additional information which may include, but is not limited to:
Birth date
Telephone number
Home location and/or address
Photographs
Audio recordings
Video recordings
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
We only use the collected data for the following purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about our services unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
For payment processing purposes
To comply with the law
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside The Netherlands and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the Netherlands and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of First Class Media B.V.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
"Do Not Track" Signals Under California Online Privacy Protection Act (CalOPPA)
We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser or mobile device to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser or mobile device.
Your Data Protection Rights Under The General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You have the following data protection rights:
The
right to access, update or delete the data
we have on you.
After
signing in to your account in the app, you can always view and edit
your personal data. You can also remove your account by tapping the
button “Delete my account”, whereby all collected data will also
be deleted. If
you are unable to perform these actions yourself, please contact
Customer Service
to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before we can respond to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service
Providers
We
may employ third party companies and individuals to facilitate our
Service ("Service Providers"), to provide the Service on
our behalf, to perform Service-related services or to assist us in
analyzing how our Service is used.
These third parties have
access to your Personal Data only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other
purpose:
Google, Inc.
Applovin, Inc.
Unity Technologies Finland Oy.
Facebook, Inc.
Filestack, Inc.
Zendesk, Inc.
UpCloud LTD
DigitalOcean, LLC
OneSignal, Inc.
Amazon, Inc.
Apple, Inc.
InMobi PTE Ltd.
Fyber Monetization Ltd.
Mintegral International Ltd.
ByteDance PTE Ltd.
AdColony, Inc.
TapJoy, Inc.
ironSource Ltd.
Vungle, Inc.
Links to Other Sites or Apps
Our Service may contain links to other sites or apps that are not operated by us. If you click on a third party link, you will be directed to that third party's site or app. We strongly advise you to review the Privacy Policy of every site or app you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 13 in the United States or under the age of 16 in other countries ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by presenting you the new policy for review, when you sign in to the Website or App.
Changes to this Privacy Policy are effective when they are posted on this page.
Contact
us
If
you have any questions about this Privacy Policy, please contact us
using the support button in the App or on the Website, or
by sending an e-mail
to
support@messagefromsanta.com.
Legal
entity
The
company collecting data “First
Class Media B.V.” is a limited liability company, having office at
Bosscheweg 107,
Boxtel,
the Netherlands. The company
is registered in the Dutch Business
Register #71694374, D-U-N-S #492665793.